Return Policy
Return Policy
At Flextro, your satisfaction is our priority.
If you're not completely happy with your purchase, we offer a 30-day return policy from the date your order is delivered. That means you have 30 days to request a return, no questions asked.
Eligibility for Returns
To qualify for a return:
-
The item must be in its original condition (unused, unwashed, and undamaged).
-
It must be returned in the original packaging with all components included.
If your return is approved, we’ll issue a full refund to your original payment method.
Non-Returnable Items
We do not accept returns on:
-
Final sale or clearance items
-
Gift cards
-
Any item that is damaged due to misuse or neglect
How to Start a Return
-
Email us at support@flextro.co with your order number and reason for the return.
-
Our support team will provide instructions and a return address.
-
Once we receive and inspect the item, we’ll process your refund within 5–7 business days.
Please note: return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us at support@flextro.co within 7 days of delivery. We’ll make it right—fast.